Privacy policy

At Blumra.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase from our website https://blumra.com/ (the “Site”), operated by Blumra, an India-based online store.

1. What Information We Collect

When you use our website or place an order, we may collect the following types of personal information:

Personal Identifiers
Name, email address, phone number, shipping and billing address

Payment Information
UPI, card, net banking, or cash on delivery details (processed securely through payment gateways). We do not store card or bank details.

Device Information
IP address, browser type, time zone, cookies, and interaction with the Site

Order Information
Products purchased, order value, delivery status, returns, and exchanges

Marketing Preferences
Your communication preferences and interaction with emails or ads

This information is collected directly from you when you place an order, contact us, or browse our store.

2. How We Use Your Information

We use your information to:

Process and deliver orders
Handle payments, shipping, and confirmations
Provide customer support
Manage returns, refunds, or exchanges
Improve website performance and user experience
Prevent fraud and misuse
Meet legal and tax requirements

Marketing communication is sent only if you choose to receive it.

3. Sharing Your Information

We share your information only when required and only with trusted partners, such as:

Shopify – our ecommerce platform provider
Courier partners – for order delivery across India
Payment gateways – for secure payment processing
Service providers – for analytics and customer support
Legal authorities – when required under Indian law

We do not sell or rent your personal data to third parties.

4. Data Storage and Retention

Your information is stored securely using Shopify’s infrastructure and related services. Data is retained only as long as required for order processing, customer support, legal compliance, and record keeping.

5. Cookies and Tracking Technologies

We use cookies to support website functionality, understand visitor behavior, and improve performance.

Types of cookies we may use include:

Necessary cookies for checkout and login
Analytics cookies to understand site usage
Marketing cookies for relevant promotions

You can manage cookies through your browser settings.

6. Your Rights (India Residents)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Withdraw marketing consent at any time
Request deletion of personal data, subject to legal obligations

To exercise these rights, contact us using the details below.

7. Data Security

We use reasonable security practices such as secure servers and encrypted payment systems to protect your information. No online transmission can be fully secure, and users share data at their own risk.